Direct Integration Enables Merchants to Service Customers with Lightning Speed
FORT LAUDERDALE, FL – Today, ShipMonk announced the launch of a new strategic partnership and direct integration with Gorgias, the leading help desk platform for high-growth eCommerce brands. This partnership is designed to provide a fully integrated software and fulfillment platform with customer service solutions, focusing on complete transparency and ease of use for both the client and end-consumer.
This new direct integration helps merchants improve customer support through one transparent dashboard. Leveraging both ShipMonk and Gorgias’ integrated technology, the integration helps merchants optimize critical aspects of operations and support, such as: internal bandwidth spent on support cases, transparency into warehouse activities, and visibility throughout the entire customer journey.
“At ShipMonk, transparency and technology are at the heart of our partnerships and integrations. We pride ourselves on offering 3PL solutions that make it easy for our clients to get all the information they need, when they need it, to keep business running smoothly.” – Matthew Carpentieri, Sr. Director of Global Partnerships at ShipMonk
“Our newest Gorgias and Shipmonk integration equips merchants with the necessary tools to provide best-in-class customer support. Delivering exceptional customer experiences is a combined effort. Having partners like ShipMonk, a leading 3PL provider, allows our shared merchants to have the necessary in-depth tracking and fulfillment data needed to provide fast and personalized support.” – Philippe Roireau, VP of Business Development and Partnerships at Gorgias
Leading hyper-growth eCommerce brands like Brumate and Ekster currently leverage both services. Gorgias and ShipMonk provide them with the necessary software and fulfillment services to scale efficiently and effectively. Learn more about the ShipMonk and Gorgias integration, or demo our software today.
About ShipMonk
From its inception in 2014, ShipMonk has operated with a singular guiding principle: to help eCommerce businesses scale by offering technology-driven fulfillment solutions that enable growing DTC brands to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps eCommerce companies “stress less and grow more”. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across 3PL facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Dayton, NJ, Louisville, KY, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic. More information is available at shipmonk.com.
About Gorgias, Inc.
Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias is the leading customer support platform for eCommerce. It helps brands deliver exceptional customer service experience and manage all of their customer service in a unified platform. Gorgias enables brands to centralize all customer interactions across multiple communication channels (email, Facebook, Instagram, live chat, phone and more) and automate responses to the most repetitive questions. Learn more at gorgias.com
Contacts
Gorgias | Philippe Roireau, VP of Business Development and Partnerships
ShipMonk | Matthew Carpentieri, Sr. Director of Partnerships
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